Shipping policy
Shipping Policy
Thank you for choosing Melt The Scent! We take pride in ensuring that your candles arrive safely and in a timely manner. Please review our shipping policy for details on our shipping process.
1. Shipping Locations
- All products are shipped from Melbourne, Australia.
- Domestic Shipping Only: We currently ship within Australia only and do not offer international shipping at this time.
2. Order Processing
- Processing Time: Orders are processed within 1 business days after purchase. Please note that processing times may vary during peak periods or due to high order volumes.
- You will receive a confirmation email with tracking information once your order has been shipped.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- Occasionally, we may offer free shipping promotions. These promotions will be clearly indicated on our website.
4. Estimated Delivery Times
- Delivery times vary depending on your location within Australia. Estimated delivery times are typically 2-8 days for metropolitan areas and 2-14 days for regional areas.
- Please note that delivery times are estimates only, and we cannot guarantee specific delivery dates due to potential carrier delays.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery. Please allow up to 24 hours for tracking information to update.
6. Delivery Issues
- Incorrect Address: Ensure your shipping address is entered correctly at checkout. We are not responsible for undelivered packages due to incorrect address information.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at meltthescent@gmail.com so we can assist in resolving the issue.